Are you worried about your cable bill that is rising each month and disturbing your monthly budget? Then, you are in serious trouble along will many others. To grab more clients, these companies first sell their connections at cheapest rates and then raise the prices eventually. By this way, these companies are making money.
How to get rid of this situation? Just give a call to your cable provider and look at how the game will change.
Call now and Ask them to Cancel Your Service:
The first step you have to take is to dial the number of your cable company. On the call, you never ask for discounts or lowering the charges because it will not be going to work. Just come straight to the point that you did not like their services and wanted to cancel.
This is obvious that no business likes to cut his customer percentage. Notably, companies like cable providers work hard and spend massive amounts for many years to build a strong network. Through cable bills, they make a huge profit that covers their initial cost as well.
You may be thinking that when they are earning a lot, they can handle profits, but why they lose on their earnings. So giving a hard call will work magically. It is stated that threatening the cable companies that you are going to cancel service solve the customer issue.
Give a call to Customer Retention, Not a Branch Manager:
When a person decided to cancel the service and give a hard call, the call is transferred to a retention specialist instead of a basic call center employee.
In the case of other problems, people want to talk to the branch manager, but there is no need to speak with a manager when dealing with cable companies. Retention specialist is a person hired by cable companies to convince users to stay on their network. If they succeed in convincing users without offering cheap rates or discounts, they are rewarded with a bonus.
In this situation, you have to stay with your words, i.e., I am going to cancel service.” Do not let them persuade you. Ultimately, they have to do something that will benefit you in the end, and you will stay as their customer.
Do Research Before dialling:
Giving a hard call and threating is the best way to deal with cable companies. However, there is another necessary step to take care off, i.e., do some research before calling.
To get the best discount, it is necessary that one knows about the other offers in the market as well. Check out, whether other local operators are offering better rates or discounts? Is there any better services and connection, you want to obtain? When someone tells the cable company that their competitors are providing the best price in the market, they will take your note seriously because they know you did the homework and come with information. Definitely, the cable companies will never let their user shift on other brands so they will offer you the best services or discount.